Delivery Policy

Determine Shipping Rates & Times

Shipping rates and times depend on the shipping speed and the weight/size of the items.

To determine the applicable shipping rate and time for items in your Cart:

1. Select Proceed to checkout.
2. Select or add your shipping address.

The total shipping & handling cost as well as the estimated date of delivery, is listed under Order Summary

Delivery Duration within Australia 7-10 business days
Overseas: 30-45 days depending on the country

Return Items You Ordered

When you return an item, you may see different return options depending on the item, or reason for return.

Important information about return labels

Each return label is assigned to a specific return. To receive the correct refund, don’t include items from multiple orders or shipments in the same box.

How to complete a label-free, box-free return

Select a label-free, box-free return location after initiating your return through Your Orders. After completing the steps, you’ll receive a QR code. Bring it to the drop off location with the item you want to return. You don’t have to package your item in a shipping box.

Return electronic devices

Erase any personal information from items that you’re returning, such as laptops, cameras, and electronic devices.

Charge for items you are expected to return

If you have already received a refund and are expected to return the item, you will be charged if the item is not sent back to us. If you have already sent it back and have received an email from us asking you to return the item or have been charged, we will reverse the charge as soon as the return is processed by us.